Our 24-7 SupportSuite is suited to lean and agile companies, allowing you to leverage rich-media DIY options to reduce support calls, free up sales teams, and satisfy customers.
I build prototype websites. Why would I invest time and effort without first demanding payment? After 25 years in this industry, I have found there are huge benefits for both me AND my clients.
If you are a Canadian business—especially a legal or medical professional—you could be in violation of Canadian privacy laws simply by hosting your website on servers that are physically located outside of Canada? Do you REALLY know where your website, customer data and emails are stored?
My 24-7 SupportSuite starts where your automated and streamlined sales journey ends. It closes the loop by providing flexible, human-friendly, accessible tech support, so you get referrals and resales and cross-sales.
How can you balance the WOW-factor of your sales-orientated website, with practical after-sales support? Having a focused technical resource hub improves customer satisfaction, resulting in repeat business and referrals.
Self-directed microlearning works well for after-sales customers, agents and staff working remotely. People explore what interests them at their own speed, remember it better, and often dive deeper into topics. Here are some of the benefits of a 24-7 SupportSuite.
Creating accessible content increases the size and depth of your audience. It's just logical to allow everyone - regardless of their abilities - to access and benefit from your sales and support documentation.
Creating a support website is a good time to assess and improve technical support documents. This article is a checklist of what you can do to improve your after-sales technical support documentation.
Complex products come with a steep learning curve. don't let customers and installers get frustrated as they muddle through on their own. Your product deserves better!
I no longer click on Chatbots. Because the chat NEVER WORKS. 😒 Instant support is great. But it's not the best use of staff time, and AI isn't there yet. We need a new solution. We need "Alt-Chat".
Does your multiple choice quiz assess learning retention, or are your students simply guessing strategically? Here are some techniques and technology tools that improve your multiple choice quizzes in micro-learning.
Good manuals are good business. What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
If you want people to read long-form content, you need to structure it in an exciting way for impact AND legibility. Read this for ideas on making technical and education content accessible.
Frequently Asked Questions - or FAQs - are credible content that works. Most websites focus all their attention on getting the lead or sale. But FAQs are part of your sales credibility: they encourage both initial and REPEAT sales. They also draw attention to benefits and features in an easy-to-read format.
Are you ready to revolutionize your tech support training? Our 24-7 Support Suite give you an easy-to-use, scalable platform for distributing micro-learning to agents, distributors, or customers. Our WordPress-based solution is fast to implement, affordable and practical.
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
