Do users get maximum value from your amazing product? What if your installers, distributors, and customers could get the right answer instantly—without calling you! Make sure they do it right first time, every time!
Is your valuable sales team wasting time on support? Complex products come with a steep learning curve, and you can’t afford to let customers get frustrated as they muddle through on their own.
If you sell complex products and software, your website needs a technical resource hub to boost your website traffic, engagement and conversions.
Also known as a knowledge base, resource library, or help desk, our solution is a stand-alone web-based resource hub connected to your existing sales-orientated website with a popup chatbot.
What the 24-7 SupportSuite Resource Hub does for you
😊 It frees up your sales staff
😃 It reduces frustration for your customers and installers
😁 It reduces drudgery for your support team
🤗 It improves your service levels so you get more referrals.
Our 24-7 SupportSuite is a permanent tool you own and control – it’s not a 3rd party rental. You can continually improve it, grow it, and restructure it for new products and issues.
- DIY troubleshooting for customers, installers, agents and distributors.
- Fast problem resolution builds loyalty and repeat sales.
- Stand alone: use QR code stickers on the product give the user what they need, as they need it.
- Stay connected with people using your product. Don’t sacrifice your reputation to retailers.
- Track common problems.
- Generate leads and sales.
- Help agents be more successful, and keen to represent your product.
What could it be used for?
Software Help Docs: self-service support with videos, downloads and release notes.
Technical Resources: how-to guides, tutorials, reference materials, specs.
Case Studies: Individual projects (which could be password protected for privacy).
Micro-learning: multi-media training that’s instantly accessible and print-friendly.
Engagement: clickable maps, surveys, feedback forms, online calculators, quizzes…
Product Specs: use QR code stickers on products for instant access to reorder forms.
Extranet knowledgebase: “login only” sections for members, subcontractors or clients.
Intranet knowledgebase: Publish staff SOP’s or HR forms on your intranet subdomain!
