Is your valuable sales team wasting time on support? Complex products come with a steep learning curve, and you can’t afford to let customers get frustrated as they muddle through on their own.
If you sell complex products and software, your website needs a technical resource hub to boost your website traffic, engagement and conversions.
Also known as a knowledge base, resource library, or help desk, our solution is a stand-alone web-based resource hub connected to your existing sales-orientated website with a popup chatbot.
What the 24-7 SupportSuite Resource Hub does for you
😊 It frees up your sales staff
😃 It reduces frustration for your customers and installers
😁 It reduces drudgery for your support team
🤗 It improves your service levels so you get more referrals.
Our 24-7 SupportSuite is a permanent tool you own and control – it’s not a 3rd party rental. You can continually improve it, grow it, and restructure it for new products and issues.
- DIY troubleshooting for customers, installers, agents and distributors.
- Fast problem resolution builds loyalty and repeat sales.
- Stand alone: use QR code stickers on the product give the user what they need, as they need it.
- Stay connected with people using your product. Don’t sacrifice your reputation to retailers.
- Track common problems.
- Generate leads and sales.
- Help agents be more successful, and keen to represent your product.
What could it be used for?
Software Help Docs: self-service support with videos, downloads and release notes.
Technical Resources: how-to guides, tutorials, reference materials, specs.
Case Studies: Individual projects (which could be password protected for privacy).
Micro-learning: multi-media training that’s instantly accessible and print-friendly.
Engagement: clickable maps, surveys, feedback forms, online calculators, quizzes…
Product Specs: use QR code stickers on products for instant access to reorder forms.
Extranet knowledgebase: “login only” sections for members, subcontractors or clients.
Intranet knowledgebase: Publish staff SOP’s or HR forms on your intranet subdomain!
