It turns out that people learn more when they are in calm, relaxed surroundings. Who knew!
Self-directed microlearning works well for after-sales customers, agents and staff working remotely. People explore what interests them at their own speed, remember it better, and often dive deeper into topics. They engage with the content because they find it valuable.
Microlearning deals with diversity
People are motivated by quick micro-learning experiences. It give fast results and fast rewards.
- videos or podcasts are more fun that reading reams of text in a PDF.
- less anxiety for the quiet, shy guy
- less stress for those who are new to a topic, as they learn at their own pace.
- less distraction for joker and socialite – it takes away the audience
- It chivvies up the student who thrives on deadlines and collecting points.
Benefits of a structured 24-7 SupportSuite framework
The 24-7 Support Suite is a central portal of microlearning experience. It’s organized and structured, so it is easy to find what you need, when you need it.
Personalized learning suits diverse audiences
- Personal growth become a steady, ongoing learning process rather than a once-off event or an annual get-away.
- Content adapts to learners’ progress and performance.
- It visibly treat all users equally and fairly.
- Content can align with your learner’s culture, language and existing experience on the topic.
Improved retention of knowledge
- By concentrating on one topic at a time, learners absorb and retain information.
- Frequent, short bursts of learning reinforce knowledge over time, helping to embed new skills.
Engaging interactivity
- Microlearning keeps learners engaged with videos, interactive quizzes, and gamification.
- Different content formats prevents monotony and keep people curious.
Flexible and easy-to-maintain
- Access microlearning modules anytime, anywhere. It’s easy to fit training into a busy schedule.
- Content can be designed to be mobile-friendly. Installers can check instructions while working on site.
Efficient and fast to create
- Short lessons mean that learners get what they need without allocating large blocks of time.
- Learn as you work. Because they immediately apply what they’ve learned, the knowledge feels more relevant and practical.
- Trainers don’t keep representing the same courses, and are freed up to create new content, or update the old.
Cost-effective to create and manage
- short, targeted training modules can be more cost-effective to create and distribute.
- Microlearning doesn’t need time away from work, and doesn’t impact on productivity.
Scalable for growth
- Microlearning modules can be quickly updated to reflect new information or changes in procedures.
- It’s easy to distribute microlearning content to a large audience, whether they are internal staff, external agents, distributors, or customers. HR and sales staff aren’t tied down to presenting the same course over and over.
Self-assessments
- The quiz is essential. People learn by asking questions and giving answers. The answers are more likely to be remembered than reams of text – in fact getting a question wrong will spark memory more than getting it right.
Online learning works best as part of a hybrid model, combining interactive Zoom webinars, pre-course worksheets, post-course assessments, and long-term handouts and guides. This method complements scheduled events and extends the value of online sessions.
Don’t miss out on the opportunity to elevate your tech support training to the next level. Book your free consultation now and see how 24-7 Support Suite can transform your learning content and distribution.
Schedule your free consultation today!
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