Express an interest in my upcoming book Part Time Cats - a lifebelt and a navigational manual when you find yourself unexpectedly caring for, or fostering, an anxious, fearful, injured or aggressive cat or kitten.
We work with lean, growing companies who don’t have large in-house comms teams but need professional, strategic support. Our strategies are practical, prioritized, and audience-focused.
The Information Age has turned into The Reputation Age. So, how can you stand out and prove your credibility in a world overflowing with information?
Integrate your industrial product catalog with both online AND print. Your cost-effective online showroom generates leads and is easy to update. Then offer print-on-demand to major buyers, delivered to their door.
Instead of cramming information into one-off events or long annual training sessions, microlearning online turns personal growth into a steady, ongoing process. Each short lesson tackles just one topic, so learners absorb more and retain it longer.
Whether you're preparing a government tender or translating complex research into public-friendly factsheets, I help teams produce documents that are accurate, compliant, persuasive—and a pleasure to read.
We create websites that function as both a professional client-facing sales tool and an evolving support hub. It's flexible, scalable, and built for updates, downloads, and documentation distribution.
A Spotlight Site is a standalone website that can test a market, share research, launch a new product line, or promote a special event — without impacting on your corporate messaging. It’s focused, flexible, and free to show a voice and brand that fits the project.
When manuals are easy to access, simple to follow, and cheap to update, customers solve problems themselves. That means fewer calls, fewer site visits, less downtime—and big savings for you.
Do users get maximum value from your amazing product? What if your installers, distributors, and customers could get the right answer instantly—without calling you! Don't let user get frustrated, as they muddle through on their own.
Your 1-minute pitch stands between you and the investor, partner or client of your dreams. Can you explain your big idea in three sentences? Here are 10 tips to help you identify a high-impact 1-minute pitch.
People are really protective when it comes to their personal information. If you just ask for their contact details without giving them something they WANT in return, they'll skip it. And it's not JUST about an email address. It's engagement. That overused word describing the critical first step for building long-term relationships.
When you add troubleshooting content, you create mixed messages, confuse buyers, and risk losing sales. Here's why separating sales and support makes sense and how the two sites are different.
At the start of every technical communication project, I work with business owners to articulate their 1-minute marketing pitch - an instant summary of your business, your brand, or your big idea. A pitch isn't what you're selling, it's what the customer is buying. That's a big distinction.
At 22 I took out my frustration at the world of advertising, by writing a book. Since I was still young enough to know it all, I presented my own a revolutionary approach to simplify and energize marketing. I built a business on it, and it's worked for my clients for decades. I just didn't share it with anyone. My secret sauce. Fifty years later, the world may just be ready for it!
... and 5 it doesn't! What marketing "must haves" do you need for your new startup? And what services cost time and money, distracting you from building your customer base.
What is a formula? “My Company is developing [offering] to help [target audience] solve [ audience problem] with [secret sauce]. These 10 formulas will jump-start ideas for your 1-minute-marketing pitch.
Pitching a big idea? Facts alone won’t get you there. Here’s how to craft a pitch that moves hearts, shifts mindsets—and gets a yes.
Our 24-7 SupportSuite is suited to lean and agile companies, allowing you to leverage rich-media DIY options to reduce support calls, free up sales teams, and satisfy customers.
You could build a website all about YOU - your services, your products, your "why". Or you could attract clients to you, by supporting them along THEIR journey. Exactly how do you do that?
Most usability tips are blindly obvious! Here's a checklist of 10 UNCOMMON tests and checks you can do at home, to help improve your website's user experience (UX) and usability, and convert more sales!
A member's only website not only builds credibility and leads, it can generate multiple income streams from subscriptions. Courses, premium content, networking opportunities and niche shopping. Are you an expert in any of these top 10 trending community opportunities?
There are thousands of blogs telling you the theory of what makes a good website. The challenge is in the implementation. InTouch24-7 is hands-on. We are implementors who turn ideas into functional, user-friendly websites, online manuals and PowerPoint presentations. Here's how we do it.
I build prototype websites. Why would I invest time and effort without first demanding payment? After 25 years in this industry, I have found there are huge benefits for both me AND my clients.
If you are a Canadian business—especially a legal or medical professional—you could be in violation of Canadian privacy laws simply by hosting your website on servers that are physically located outside of Canada? Do you REALLY know where your website, customer data and emails are stored?