Good manuals are good business. What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
Do you need to train your employees on laws or regulations that apply to their job or your industry? What methods of training are available to you and what should you watch for.
You have critical information to share with your learners. You need them to focus, to remember. How do you move from Netflix-level "passive listening", to participation that leads to changes in attitudes and behaviour?
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
To train for performance you need to learn WHEN to do something and WHY and then you actually need to DO it. It isn't good enough to recognise the right thing to do, you have to be able to apply it in the right way, at the right time.
As a technical writer I’m biased – I believe that no matter what graphics you use, it’s the words that sell. But a great layout provides visual cues that make it easy the reader to keep reading and to remember the key points.
Design grabs your attention, but words change attitudes and behaviour. Whether you are convincing a funder to invest or showing how to use machinery safely, plain English saves time and prevents errors. We create technical reports, case studies and proposals that people find easy to read and understand.
Moodle is the world’s leading web-based learning management system (LMS) designed to organize training materials and assessments. Although it takes experience to set it up well, the software itself is […]