Instead of cramming information into one-off events or long annual training sessions, microlearning online turns personal growth into a steady, ongoing process. Each short lesson tackles just one topic, so learners absorb more and retain it longer.
When manuals are easy to access, simple to follow, and cheap to update, customers solve problems themselves. That means fewer calls, fewer site visits, less downtime—and big savings for you.
When you add troubleshooting content, you create mixed messages, confuse buyers, and risk losing sales. Here's why separating sales and support makes sense and how the two sites are different.
Our 24-7 SupportSuite is suited to lean and agile companies, allowing you to leverage rich-media DIY options to reduce support calls, free up sales teams, and satisfy customers.
If you are a Canadian business—especially a legal or medical professional—you could be in violation of Canadian privacy laws simply by hosting your website on servers that are physically located outside of Canada? Do you REALLY know where your website, customer data and emails are stored?
Creating accessible content increases the size and depth of your audience. It's just logical to allow everyone - regardless of their abilities - to access and benefit from your sales and support documentation.
Creating a support website is a good time to assess and improve technical support documents. This article is a checklist of what you can do to improve your after-sales technical support documentation.
I no longer click on Chatbots. Because the chat NEVER WORKS. 😒 Instant support is great. But it's not the best use of staff time, and AI isn't there yet. We need a new solution. We need "Alt-Chat".
Does your multiple choice quiz assess learning retention, or are your students simply guessing strategically? Here are some techniques and technology tools that improve your multiple choice quizzes in micro-learning.
Good manuals are good business. What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
If you want people to read long-form content, you need to structure it in an exciting way for impact AND legibility. Read this for ideas on making technical and education content accessible.
Frequently Asked Questions - or FAQs - are credible content that works. Most websites focus all their attention on getting the lead or sale. But FAQs are part of your sales credibility: they encourage both initial and REPEAT sales. They also draw attention to benefits and features in an easy-to-read format.
Are you ready to revolutionize your tech support training? Our 24-7 Support Suite give you an easy-to-use, scalable platform for distributing micro-learning to agents, distributors, or customers. Our WordPress-based solution is fast to implement, affordable and practical.
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
