Do users get maximum value from your amazing product? What if your installers, distributors, and customers could get the right answer instantly—without calling you! Make sure they do it right first time, every time!

Complex products come with a steep learning curve, and you can’t afford to let customers get frustrated as they muddle through on their own.

If you sell complex products and software, your website needs a technical resource hub to boost your website traffic, engagement and conversions.

Also known as a knowledge base, resource library, or help desk, our solution is a stand-alone web-based resource hub connected to your existing sales-orientated website with a popup chatbot.

What could it our online technical documentation hub used for?

Software Help Docs: self-service support with videos, downloads and release notes.

Research: co-ordinate research submissions on a topic with feedback

Compliance certificates & safety sheets: downloadable and access controlled.

Technical Resources: how-to guides, tutorials, reference materials, specs.

Case Studies: Individual projects (which could be password protected for privacy).

Micro-learning: multi-media training that’s instantly accessible and print-friendly.

Engagement: clickable maps, surveys, feedback forms, online calculators, quizzes…

Product Specs: use QR code stickers on products for instant access to reorder forms.

Extranet knowledgebase: “login only” sections for resellers, subcontractors or clients.

We provide technical publishing services that include assessing and improving documentation, and uniquely support industrial companies by publishing both online and print manuals.