Good manuals are good business.  What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
It turns out that people learn more when they are in calm, relaxed surroundings. Who knew! After 2 years, working from home has gone from being a hassle, to being […]
To train for performance you need to learn WHEN to do something and WHY and then you actually need to DO it.  It isn't good enough to recognise the right thing to do, you have to be able to apply it in the right way, at the right time.
As a  technical writer I’m biased –  I believe that no matter what graphics you use, it’s the words that sell. But a great layout provides visual cues that make it easy the reader to keep reading and to remember the key points.
Are you involved in approving the design of marketing material? Knowing some solid facts and figures about legibility will help you keep creative people on track.
Design grabs your attention, but words change attitudes and behaviour. Whether you are convincing a funder to invest or showing how to use machinery safely, plain English saves time and prevents errors. We create technical reports, case studies and proposals that people find easy to read and understand.
With Covid-19, continued professional development (CPD) is a critical service for professional associations and to the members they support. Remote or distributed CPD training is one way for respected associations to earn additional income and add value to keep members.
Moodle is the world’s leading web-based learning management system (LMS). It is designed to organize training documents and assessments, but it is also an effective intranet for project-based organizations. It […]
Certification and accreditation programmes are a critical service offered by professional societies to promote best-practice in their industry. Training and continued professional development (CPD) income is also a steady financial […]