I remember my first IKEA delivery. I expected furniture and I got a box of wood. 😖 With long-distance logistics, tech products need to be assembled, installed, an app loaded… SERIOUSLY!
You unfold the instructions – they’re semi-translated, ambiguous, and designed for the most default situations. There are bits left over. The cool features you bought it for, don’t work.
Off you go to their website – the useful, human chatbot you saw when you purchased, is neither human nor useful.
“Please rephrase the question”.
On Google – the instructions that pop up aren’t for your model, and probably not even the right manufacturer. Forums don’t mention the issue you’re having, or warn you many others have the same problem, unsolved for years.
An hour later you’re sorry you ever bought it, and are working out how you can return it.
You shoot off an angry email. At least you’ve made someone ELSE suffer too!
The ideal client for the 24-7 SupportSuite
Are you an eCommerce business that has a streamlined sales journey up to order fulfillment, and then 🤷♀️?
My 24-7 SupportSuite starts where your automated and streamlined sales journey ends – with the order safely delivered. It closes the loop so you get referrals and resales and cross-sales.
Future-focused digital companies need their after-sales support to be as automated and digital as their sales cart.
If it’s not, they know they’ll be bogged down with support calls and negative reviews. Reviews are everything online!
My solution makes technical support seamless and user-driven.
Maybe it’s a solution for you, maybe you’re a potential partner? The framework will need good technical documents, instruction videos, clear instructions, diagrams, spec sheets… it’s flexible! If you are a technical writer, this framework can distribute your documentation globally.
If you’re a business coach, or CMO, or CEO and you see opportunities in “Digital Adoption for After-Sales Support” in some way, let me know and we can set up an appointment.
This isn’t pie-in-the-sky. I have delivered this to 2 clients already and I can demonstrate. At the end of summer 2024, I will be ready to take on new projects!
